Which business processes and information systems will be impacted?

  • Customer interaction: the collection and processing of customer information;
  • Human resources: the collection and processing of employee information;
  • Information management: the classification, retention and safeguarding of information;
  • Marketing: customer relationship management, system restrictions on direct marketing, keeping record of which customers not to contact in respect of new product offerings; and
  • International transfer of information: restrictions on cross-border transfers of information.